Refunds

Fee Refund Policy

Registering to play with the Bentleigh Lakers signifies an ongoing commitment to the club for the upcoming season. A player withdrawal after registration is very disruptive not only to individual teams but the entire age group and creates considerable work for the volunteers on our committee.

Registration fees cover the cost of registration, training venue hire, registration costs, insurances and other miscellaneous costs.

In very limited circumstances the Club consider refunds:

Pre-season refund

• Refund requests must be in writing and submitted to registerforlakers@gmail.com
• If within 14 days of registrations closing – if a request is received by the Club within 14 days from the date registrations close, then a full refund will be given less a processing fee of 2.3%. For example, if registrations close March 18th then the refund request must be received by the Club by the end of April 1st.
• If received after the 14 day period but before the season commences – Refunds will be paid at the Club’s discretion less a $30.00 administration fee.

During Season refund

A partial registration fee refund will be provided to a member if their child has been unable to play for most of the season due to injury and/or illness or if the family moves from the area. The amount of the refund is dependent upon the number of games played (in a normal season):

3 games or less played – 80% refund

4 to 7 games played – 50% refund

8 games or more played – no refund

• Written requests must be submitted to registerforlakers@gmail.com before the end of round 14 of the season in which the injury/illness/move occurred. No consideration will be given to refund requests relating to previous seasons or if the request is received after round 14.
• The request must include:
  • Player’s Name
  • Parent/Guardian’s Name
  • Contact details
  • Current age group and team
  • Detailed reason for request with any supporting documentation e.g. medical certificate that described the injury and states player is unable to play basketball or any other physical sport (e.g. soccer, Australian rules, hockey) for majority of season.
  • Bank account details for the refund.
• The request will be treated in the strictest confidence.
• Members that hold a role in the Club have already received a discount for the child and therefore, will have any further discount limited to ensure a minimum fee of $30.00 is paid for the season e.g. coaches

For the avoidance of doubt, if outside the “14 day period”, refunds are not given for:

• Dislike of the team into which the player has been selected
• Dislike of the allocated coach
• Unavailability to train at the allocated time/day
• Preferences not being met e.g. not playing with friends
• Dislike of the team’s allocated division/grade
• Other sport/social/work commitments of the player
• Change of mind by player/parents
• Suspension or expulsion from a team by a player who violates/disregards any rules in the relevant Code of Conduct.